Pick Up Only

No home delivery service to be provided from 28 Apr 2022

All your online orders need to be picked up from our retail shop until further notice due to staff shortage.

We apologise for any inconvenience caused.

 

Terms & conditions for online orders

Ordering Online

We reserve the right to accept or reject your Order for any reason, including if the requested Product is not available, if there is an error in the price or the product description posted on the Site or an error in your Order.

If we reject an Order placed through our website, we shall endeavour to notify you of that rejection within a reasonable time (within 24 hours depending on the day and time of the order submission).

Cut off time & delivery

Order submits before 3pm on a weekday, we shall endeavour to deliver the goods to you by the following day (expect Sunday and Public Holidays).

Free delivery is offered for locations within 3km from our Bayswater store, we are happy to deliver to your nominated locations up to 10km from our store with a small delivery fee.

Direcfresh is committed to the safety of our team, customers and members of the public. To prepare for a safe delivery we ask that you ensure secure access to your property which includes a safe path of travel, adequate lighting (for evening deliveries) and dogs and other animals are secured.

Prices/Amount charged

Most of our products are variable weight products and are priced by $/kg, we shall refund the amount in dollar for the difference between the weight paid and the weight received to the same credit card used for purchasing the products.

Returns Policy

Please carefully check your order once received from our delivery team as Direcfresh is unable to offer returns due to health and safety reasons, unless the quality of product was assessed by our quality team for acceptability; prior to providing you with a suitable remedy.

You are welcome to contact us on 03 9729 0088 or email us at enquiry [at] direcfresh.com.au for supplying the details of your returns.

Disclaimer

You agree that your access to, and use of, this website is subject to these terms and all applicable laws, and is at your own risk. You agree that we may, acting reasonably, modify, remove, suspend or temporarily discontinue or replace, any item or service without notice. You permit us to collect, hold and use your personal information including your email address for future marketing / promotion purposes or activities where permitted by law.